Privacy Policy

Effective Date: June 25, 2026 · Last Updated: June 25, 2026

1. Introduction

HavenHQ (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HavenHQ home maintenance platform (“the Service”).

Please read this policy carefully. By using the Service you agree to the collection and use of information as described here. If you do not agree with this policy, do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account and use the Service, you provide us with:

• Account information — your name, email address, and password
• Home information — your address or ZIP code, home type, year built, square footage, and the systems and appliances in your home (furnace type, water heater type, etc.)
• Task data — task completion records, notes you add to tasks, custom tasks you create, and snooze preferences
• Payment information — billing details processed by Stripe. We do not store your full credit card number — Stripe handles all payment data directly.
• Communication preferences — your notification channel preferences (email, push, SMS)
• Optional data — cost paid, pro hired, and parts used when logging completed tasks

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage data — which features you use, how often you log in, tasks viewed and completed
• Device information — browser type, operating system, and device type
• Log data — IP address, pages visited, time and date of visits, and referring URLs
• Cookies and similar technologies — session tokens used to keep you logged in

We use cookies strictly for authentication and session management. We do not use tracking cookies or advertising cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide the Service — generate your personalized maintenance schedule, send reminders, track task completion, and deliver quarterly reports
• Process payments — charge your subscription through Stripe and manage billing
• Send notifications — deliver task reminders via email, push notification, or SMS based on your preferences
• Improve the Service — analyze usage patterns to improve features and fix issues
• Communicate with you — send service updates, security alerts, and support responses
• Comply with legal obligations — respond to lawful requests from authorities when required

We do not use your data for advertising purposes. We do not sell your personal data to third parties. Ever.

4. How We Share Your Information

We share your information only with the following categories of third parties, and only as necessary to provide the Service:

4.1 Service Providers

We work with trusted third-party vendors who process data on our behalf:

Each provider is contractually required to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of HavenHQ, our users, or the public.

4.3 Business Transfers

If HavenHQ is acquired, merged, or undergoes a similar business transaction, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service.

• Account data — retained until you delete your account
• Task and completion history — retained for the life of your account, used for quarterly reports and maintenance history
• Payment records — retained for 7 years as required by tax and financial regulations
• Notification logs — retained for 90 days then automatically deleted
• Usage logs — retained for 30 days then automatically deleted

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

6. Data Security

We take the security of your data seriously and implement the following measures:

• All data is encrypted in transit using TLS/HTTPS
• Database access is protected by Row Level Security (RLS) — you can only access your own data
• Authentication is handled by Supabase with industry-standard security practices
• Payment data is handled entirely by Stripe and never touches our servers
• Access to production systems is limited to authorized personnel only

No system is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you become aware of any security issue, please contact us immediately at havenhq.support@gmail.com.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

7.1 Access

You may request a copy of the personal data we hold about you at any time by contacting us at havenhq.support@gmail.com.

7.2 Correction

You may update your account information at any time through the Settings tab in the app. For other corrections, contact us at havenhq.support@gmail.com.

7.3 Deletion

You may request deletion of your account and personal data at any time. To delete your account, contact us at havenhq.support@gmail.com. We will process deletion requests within 30 days.

7.4 Data Portability

You may request an export of your maintenance history and task data by contacting us at havenhq.support@gmail.com.

7.5 Notification Preferences

You may update your notification preferences at any time in the Settings tab. You may opt out of email notifications by toggling off email reminders in settings or by clicking the unsubscribe link in any email we send.

7.6 Opt Out of Analytics

We use anonymized usage data to improve the Service. You may opt out by contacting us at havenhq.support@gmail.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected
• The right to opt out of the sale of personal information — we do not sell personal information
• The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, contact us at havenhq.support@gmail.comwith the subject line “CCPA Request.”

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to access, rectify, erase, restrict processing, and port your data. You also have the right to lodge a complaint with your local data protection authority.

Our legal basis for processing your data is:

• Contract performance — processing necessary to provide the Service you signed up for
• Legitimate interests — improving the Service and preventing fraud
• Legal obligation — complying with applicable laws
• Consent — for optional communications where we have asked for your consent

To exercise your GDPR rights, contact us at havenhq.support@gmail.com

10. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

If you believe a child under 13 has created an account, please contact us at havenhq.support@gmail.com

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Sending an email to the address associated with your account
• Displaying a prominent notice in the app

The updated policy will be effective as of the date posted. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

HavenHQ
havenhq.support@gmail.com

For security issues: havenhq.support@gmail.com
For legal matters: havenhq.support@gmail.com