HavenHQ

HavenHQ Terms of Service

Effective Date: August 7, 2026 · Last Updated: August 7, 2026

1. Agreement to Terms

By creating an account or using HavenHQ (the "Service"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the Service.

These Terms are a legally binding agreement between you and HavenHQ LLC, an Ohio limited liability company ("HavenHQ," "we," "us," or "our"). We may update these Terms from time to time. For material changes we will provide notice as described in Section 18. Continued use after changes take effect constitutes acceptance.

2. Description of Service

HavenHQ is a home-maintenance platform that generates personalized maintenance schedules based on information you provide about one or more properties, sends reminders, tracks task completion, maintains a maintenance record for each property, and provides general home-maintenance guidance.

HavenHQ is a general guidance tool only. Schedules, task frequencies, how-to instructions, and cost estimates are based on typical industry standards and are not tailored professional advice. Actual needs vary by home age, brand, model, climate, local codes, and usage.

3. General Guidance Disclaimer

IMPORTANT, READ CAREFULLY. The information provided by HavenHQ, including maintenance schedules, task frequencies, how-to instructions, cost estimates, and DIY guidance, is for general informational purposes only.

  • HavenHQ is not a licensed contractor, engineer, plumber, electrician, HVAC technician, or other licensed professional, and nothing in the Service constitutes professional advice.
  • Always consult system manuals, manufacturer guidelines, and licensed professionals for safety-critical work, including electrical systems, gas lines, structural modifications, roofing, and HVAC refrigerant handling.
  • Following or not following any recommendation is entirely at your own risk. HavenHQ is not liable for any property damage, personal injury, equipment failure, or financial loss arising from your use of or reliance on the Service.

4. Eligibility

You must be at least 18 years old and able to form a binding contract. The Service is intended for property owners in the United States, and we make no representation that it is appropriate elsewhere.

5. Accounts

You are responsible for keeping your credentials confidential and for all activity under your account, and you agree to notify us promptly of any unauthorized use. You may not create an account for another person without their consent, and you may not share your account. We may suspend or terminate accounts as described in Section 17.

6. Properties and Multi-Home Management

The Service lets you add, manage, and remove one or more properties under a single account, subject to your subscription tier and any add-ons (Section 7).

Removing a property is permanent. When you remove a property from your account, you immediately and permanently lose access to that property and its associated data within your account. This action cannot be undone. There is no recovery, restore, or "undelete" option. You are responsible for exporting any information you wish to keep before removing a property.

Retention of the underlying maintenance record. As described in our Privacy Policy, HavenHQ maintains an append-only maintenance record for each property that is keyed to the property rather than solely to your account. Removing a property from your account, or closing your account, does not by itself delete the underlying property maintenance record, which may be retained and used (including in de-identified or aggregated form) as described in the Privacy Policy.

7. Subscriptions, Add-Ons, and Payment

7.1 Plans

HavenHQ offers a free plan and paid subscription tiers:

  • Free: $0/month (limited to 5 active tasks).
  • Homeowner: $2.99/month or $29.99/year.
  • Handyman: $9.99/month or $99.99/year.
  • Property Pro: $14.99/month or $149.99/year, which includes up to two (2) properties.

Paid subscriptions are billed in advance, monthly or annually, through Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel.

7.2 Additional Properties (Property Pro Add-Ons)

On the Property Pro tier, you may add properties beyond the two included in the plan. Each additional property is a paid add-on, priced at $7.99 per month or $79.00 per year, matching your existing billing cycle. When you add a property beyond your included allotment, two things happen. First, your subscription is automatically modified to reflect the additional property. Second, you are charged a prorated amount for the remainder of the then-current billing period for that added property, in addition to the recurring charge that will apply going forward. By adding a property, you authorize these automatic subscription changes and the associated prorated and recurring charges.

7.3 Removing an Added Property; No Mid-Cycle Refunds

When you remove an added property, your subscription is reduced beginning at the next billing cycle. We do not provide refunds or credits for the remainder of the current billing period, and removing a property mid-cycle does not reduce charges already incurred. You retain access to the added property until the end of the current billing period unless you remove it sooner, and removal is permanent under Section 6.

7.4 Auto-Renewal and Cancellation

Subscriptions automatically renew at the end of each billing period at the then-current price until cancelled. You may cancel at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, after which your account reverts to the Free plan. We do not offer refunds for partial billing periods except where required by law.

7.5 Price Changes

We may change prices with at least 30 days' advance notice. Continued use after a price change takes effect constitutes acceptance of the new price.

7.6 Taxes and Failed Payments

You are responsible for applicable taxes. If a payment fails, we may retry the charge, suspend paid features, or downgrade your account until payment is resolved.

7.7 Complimentary and Beta Access

We may grant complimentary or beta access at our discretion, and that access may be modified or revoked at any time.

8. Acceptable Use

You agree not to use the Service for any unlawful purpose; attempt unauthorized access to the Service or its infrastructure; reverse engineer or extract source code; transmit spam, malware, or harmful content; impersonate any person or entity; scrape, copy, or redistribute the Service's content without permission; or use the Service in any way that could damage, disable, or impair it.

9. Your Data and License to HavenHQ

9.1 Ownership

As between you and HavenHQ, you retain ownership of the data you submit, including property details, task notes, and completion history ("Your Data").

9.2 License Grant

You grant HavenHQ a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to host, store, reproduce, modify, create derivative works from, process, analyze, and otherwise use Your Data to operate, improve, and develop the Service and HavenHQ's other current and future products and services. This license includes the right to:

  • use Your Data to develop and train statistical, predictive, and machine-learning models; and
  • create, use, disclose, sell, and license de-identified, aggregated, and statistical data and property maintenance records derived from Your Data, as described in the Privacy Policy.

9.3 Survival

The license in Section 9.2, as applied to de-identified, aggregated, and statistical data, and to property maintenance records retained under Section 6 and the Privacy Policy, survives termination of your account. For clarity, once data has been de-identified or aggregated, it is no longer Your Data for purposes of these Terms.

9.4 Service Providers

We use third-party service providers, including Supabase (database, authentication, and Google and Apple sign-in), Stripe (payments), Resend (email), Vercel (hosting), and Expo (mobile push notifications). Each has its own terms and privacy practices. Our handling of personal data, and the full current list of these providers, is described in the Privacy Policy.

10. Communications and Notifications

We send reminders, alerts, and service messages by email and push notification according to the preferences in your account, and you may change those preferences at any time in settings. Some messages are necessary to operate the Service, including billing notices, security alerts, and notice of changes to these Terms, and you cannot opt out of those while your account remains active.

Text messaging is not currently available. If we offer SMS notifications in the future, we will obtain your separate opt-in consent before sending any text message, message and data rates may apply, and you may opt out at any time by replying STOP or by updating your notification preferences. Consent to text messages will not be a condition of purchase.

11. Intellectual Property

All content, features, functionality, branding, and technology of the Service, including the HavenHQ name, logo, task library, how-to content, and software, are owned by HavenHQ or its licensors and protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from the Service without our express written permission.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
  • IN NO EVENT WILL HAVENHQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL.
  • OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless HavenHQ and its officers, members, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Subject to Section 15, any dispute will be resolved in the state or federal courts located in Cuyahoga County, Ohio, and you consent to their jurisdiction.

15. Dispute Resolution; Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution. Before filing any claim, you agree to contact us at legal@havenhq.net and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration. If the dispute is not resolved, you and HavenHQ agree to resolve it by final and binding arbitration administered by the American Arbitration Association under its applicable rules, conducted in Cuyahoga County, Ohio, or by videoconference. The arbitrator decides all issues, except that either party may bring qualifying claims in small-claims court.

Class-action and jury-trial waiver. You and HavenHQ agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You and HavenHQ waive any right to a jury trial. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section still applies.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to legal@havenhq.net with your name and account email.

16. Severability; Waiver; Assignment; Entire Agreement

If any provision is unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, and we may assign them, including in connection with a merger, acquisition, or sale of assets. These Terms and the Privacy Policy are the entire agreement between you and HavenHQ regarding the Service and supersede prior agreements.

17. Termination

We may suspend or terminate your access at any time, with or without cause and with or without notice, including for violation of these Terms or non-payment. Upon termination, your right to use the Service ceases. You may terminate your account at any time in settings or by contacting us. Sections that by their nature should survive termination (including Sections 9.3, 12, 13, 14, 15, and 16) survive.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide notice by email and/or a prominent in-app notice before they take effect. Continued use after the effective date constitutes acceptance.

19. Contact

HavenHQ LLC 5706 Turney Rd Ste 202 Garfield Heights, OH 44125 legal@havenhq.net

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