Effective Date: June 25, 2026 · Last Updated: July 25, 2026
1. Agreement to Terms
By creating an account or using HavenHQ (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you and HavenHQ (“we,” “us,” or “our”). We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms.
2. Description of Service
HavenHQ is a home maintenance reminder platform that generates personalized maintenance schedules based on information you provide about your home. The Service sends reminders, tracks task completion, and provides general home maintenance guidance.
HavenHQ is a general guidance tool only. The maintenance schedules, task frequencies, how-to instructions, and cost estimates provided by the Service are based on typical industry standards and are not tailored professional advice. Actual maintenance needs vary by home age, brand, model, climate, local building codes, and usage patterns.
3. General Guidance Disclaimer
IMPORTANT: READ CAREFULLY.
The information provided by HavenHQ, including but not limited to maintenance schedules, task frequencies, how-to instructions, cost estimates, and DIY guidance, is for general informational purposes only.
- HavenHQ is not a licensed contractor, engineer, plumber, electrician, HVAC technician, or any other licensed professional.
- Nothing in the Service constitutes professional advice of any kind.
- Always consult your system manuals, manufacturer guidelines, and licensed professionals for safety-critical work including but not limited to electrical systems, gas lines, structural modifications, roofing, and HVAC refrigerant handling.
- Following or not following any recommendation from the Service is entirely at your own risk.
- HavenHQ is not liable for any property damage, personal injury, equipment failure, or financial loss arising from your use of or reliance on the Service.
4. Eligibility
You must be at least 18 years of age to use the Service. By creating an account you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.
The Service is intended for use by homeowners and property owners in the United States. We make no representation that the Service is appropriate or available for use in other locations.
5. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You may not create an account on behalf of another person without their explicit consent. You may not share your account with others.
We reserve the right to suspend or terminate your account at our discretion, including for violation of these Terms, non-payment, or any conduct we deem harmful to other users or the Service.
6. Subscription and Payment
HavenHQ offers a free plan and three paid subscription tiers:
- Free: $0/month (limited to 5 active tasks)
- Homeowner: $2.99/month or $29.99/year
- Handyman: $9.99/month or $99.99/year
- Property Pro: $14.99/month or $149.99/year
All paid subscriptions are billed in advance on a monthly or annual basis. Payments are processed securely through Stripe. By subscribing you authorize us to charge your payment method on a recurring basis until you cancel.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, at which point your account reverts to the Free plan. We do not offer refunds for partial billing periods.
Price changes: We reserve the right to change subscription prices with 30 days advance notice. Continued use of the Service after a price change constitutes acceptance of the new price.
Beta users: Certain users may be granted complimentary access at our discretion. Complimentary access may be modified or revoked at any time.
7. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Attempt to gain unauthorized access to any part of the Service or its infrastructure
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Use the Service to transmit spam, malware, or harmful content
- Impersonate any person or entity
- Scrape, copy, or redistribute content from the Service without permission
- Use the Service in any way that could damage, disable, or impair it
8. Your Data
You retain ownership of all data you submit to the Service, including your home details, task notes, and completion history.
By using the Service you grant us a limited license to use your data solely for the purpose of providing and improving the Service. We do not sell your personal data to third parties.
We use the following third-party service providers who may process your data:
- Supabase — database and authentication
- Stripe — payment processing
- Resend — email delivery
- Twilio — SMS delivery (Handyman and Property Pro tiers)
- Vercel — hosting and infrastructure
Each provider has their own privacy policy and data processing terms.
9. Intellectual Property
All content, features, functionality, branding, and technology of the Service — including but not limited to the HavenHQ name, logo, task library, how-to content, and software — are owned by HavenHQ and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our express written permission.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED
- WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS
- IN NO EVENT SHALL HAVENHQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
11. Indemnification
You agree to indemnify, defend, and hold harmless HavenHQ and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
12. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately.
You may terminate your account at any time by contacting us or using the account deletion feature in settings. Upon deletion we will remove your personal data in accordance with our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Cuyahoga County, Ohio.
14. Dispute Resolution
Before filing any legal claim, you agree to contact us at havenhq.support@gmail.com and attempt to resolve the dispute informally for at least 30 days. If the dispute cannot be resolved informally, both parties agree to binding arbitration under the rules of the American Arbitration Association, conducted in Cuyahoga County, Ohio.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and HavenHQ regarding the Service and supersede all prior agreements.
17. Contact
For questions about these Terms, contact us at:
HavenHQ
havenhq.support@gmail.com